Phone and Email
Call Burbank Porta Pros directly to speak with someone who handles rentals every day. They'll ask how many workers you have, what kind of job you're running, and when you need the unit on site. That takes five minutes. Email works too if you prefer to send photos of your site or details about what you're renting, dumpsters, portable toilets, restroom trailers, septic service or any of our other equipment.
Response time is faster by phone because someone picks up, but email gets answered within a few hours during business days. Include your address, the date you need equipment, and how long you'll need it. If placement in the public right of way is part of your plan, let them know that too so they can confirm what the city allows.
What to Have Ready
Know your headcount before you call. OSHA 1926.51(c)(1) sets toilet counts: one facility for 20 workers or fewer; one toilet seat and one urinal per 40 workers from 20 up; one toilet seat and one urinal per 50 workers at 200 or more. That tells Burbank Porta Pros what size setup makes sense.
Have your site address ready. Street address matters because roll-off dumpsters need about 60 feet of straight clearance behind the truck, and portable toilet units are about 44 by 48 inches on the ground. They'll ask if there's level ground, whether the gate is wide enough, and what utilities are nearby. Site photos help too.
Know your rental duration. A single day costs less than a week, and a month costs less than four weekly rentals. Burbank Porta Pros keeps standard portable toilet units on rotation, so same-day or next-day pickup is common. Monthly storage containers and septic pumping follow different scheduling. Tell them your exact start date and how long you'll need the equipment to stay.
Delivery and Service
Burbank is served by a single fleet, so delivery slots fill fast during summer and fall. Book early if your project runs during those months. Restroom trailers and dumpsters get scheduled first, then portable units, then handwashing stations and temporary fencing.
Service visits happen weekly for most portable toilet rentals. That means Burbank Porta Pros arrives, pumps the tank, refills the soap and toilet paper, and checks that everything is working. Septic tank pumping in Burbank follows the same schedule once you've booked it. If you need more frequent service, because a site has 150 workers instead of 20, or a deluxe flushable porta potty gets heavy use, tell them that on the call and they'll add extra visits.
Emergency calls outside business hours go to an after-hours line. Burst tank? Overflow? Backed-up holding tank? Leave a message with your address and what's wrong. Burbank Porta Pros returns urgent calls within an hour during the night and weekend.
FAQ
How do I pay for my rental?
Quote first, then invoice after delivery. Most rentals bill weekly or monthly. Credit card, check and ACH transfer all work. Ask about it when you call.
Can I move a unit once it's placed?
No. Units sit where they're dropped. If you need to relocate it, call Burbank Porta Pros and they'll pick it up and deliver it to the new spot for a service fee.
What if I need my rental longer than planned?
Call and extend it. Week-to-week is easier than renegotiating a monthly contract. Burbank Porta Pros can usually add time without pulling the unit.
Do you serve areas near Burbank?
Yes. West Hollywood is 10.2 miles south, Beverly Hills is 12.0 miles southwest, and Culver City is 23.1 miles south. Call to confirm your zip code is in the service area.
What if I need washing stations too?
Handwashing stations are rented separately. OSHA 1926.51(f)(1) requires them on sites where workers apply paints, coatings, herbicides or insecticides. Burbank Porta Pros stocks portable sinks with soap dispensers and towel holders that meet 29 CFR 1910.141(d)(2). Ask for them on the same call as your toilet order.
Next step
Get a delivery date
Tell us the address, the dates and the headcount. We size the order and confirm the route.